Refunds, Exchanges & Store Policies

*ALL CUSTOM ORDERS ARE FINAL SALES AND NOT RETURNABLE OR EXCHANGEABLE.*

*For all other items on the website, if you are not satisfied with your purchase then contact us in regards to your issue using the contact form here or sending me an email at melanie@designsbymelanie.com within 3 days of receiving the item. 

 *If your return request is accepted you will receive instructions on how and where to send the package within 7 days of receiving it for an EXCHANGE or CREDIT ONLY.

*Items sent back to us without first requesting a return will not be accepted.

*To be eligible for a return, your item must be in the same condition that you received it, unworn, unused and in its original packaging. 

*The package must be shipped in its original packaging and be insured for the full purchase price with a tracking number, within 7 days of receiving it. Return costs are at the expense of the buyer. 

You can always contact us with any questions you may have at melanie@designsbymelanie.com.